Warranty

SIKAMS · Last updated August 2026

Every SIKAMS piece comes with a 3-year warranty against manufacturing and material faults. We stand behind how our pieces are made. This warranty sits alongside your statutory consumer rights and does not replace them.

1. What's covered

For 3 years from the date of purchase, we will repair or replace any piece that develops a genuine fault in materials or craftsmanship through normal, careful use — for example a clasp that fails through no fault of your own, or a stone or pearl setting that was not secured properly.

2. What's not covered

Normal wear over time, including the gradual tarnishing of solid silver — this is natural for real silver and polishes back easily with a soft cloth.
Accidental damage, knocks, bending, crushing, or scratches from everyday use.
Loss or theft.
Damage caused by improper care — including prolonged contact with water, perfume, lotion, chemicals, or swimming pools.
Gradual wear to the gold layer of vermeil from heavy daily wear over time. Vermeil is a real 18k gold layer over solid silver, but any surface finish wears with years of use.
Any work, repair, or alteration carried out by a third party.

3. How to make a claim

Email info@sikamsatelier.com with your order number and one or two clear photos of the issue.
We'll take a look and let you know whether it's covered.
If it's covered, we'll arrange a repair or, where repair isn't possible, a replacement. We'll cover reasonable shipping for valid warranty claims.

4. Repairs outside the warranty

Even after the warranty period, or for damage that isn't covered, we may be able to repair your piece for a fair charge. We'd always rather help you keep and care for your piece than see it retired. Contact us and we'll let you know what's possible.

5. Your statutory rights

This warranty is in addition to, and does not affect, your statutory rights as a consumer. In the UK and EU you keep all rights under applicable consumer law; in Australia our pieces come with guarantees that cannot be excluded under the Australian Consumer Law.

6. Caring for your piece

A little care goes a long way. Store your piece dry and separately to avoid scratches, polish silver with a soft cloth, put jewellery on last — after perfume, lotion and hairspray — and take it off before swimming, showering or sleeping. Full care notes are on our FAQ.