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Returns & Refunds

SIKAMS · Last updated August 2026

We want you to love your piece. If it isn't right, you have 30 days from the day it arrives to return it for a refund or exchange. This policy explains how, and sets out your rights alongside the law in the countries we ship to.

1. Your 30-day return

You have 30 days from the day your order is delivered to return a piece for a refund or exchange, provided it is unworn and in its original condition, with its packaging, maker's note and certificate. This is more generous than the statutory minimum in the UK and EU, and applies across the markets we serve.

2. Made to order — please note

Because every SIKAMS piece is crafted for you after you order, we begin making it soon after your order is placed. For this reason, orders cannot be cancelled once placed. Your 30-day return still applies once the piece arrives, so you are always covered if it isn't right for you.

Where you are shopping from the UK or EU, you also have a statutory right to cancel most online orders within 14 days of delivery. Our 30-day return meets and exceeds this. Note that under UK and EU law, certain items — including earrings, for hygiene reasons, and any future personalised or engraved pieces — may be excluded from the statutory cooling-off period; see sections 4 and 6.

3. Wrong size?

If your piece doesn't fit, we will make and send you a new size free of charge. Just contact us within your 30-day window and we will arrange it. We'd rather your piece fit perfectly than have you send it back.

4. Earrings & hygiene

For hygiene reasons, pierced earrings cannot be returned once their seal has been opened, unless they arrive faulty. This is standard practice for jewellery and is reflected in consumer law in the UK and EU.

5. Faulty, damaged, or not as described

If a piece arrives faulty, damaged in transit, or not as described, contact us and we will put it right — repair, replacement, or a full refund, including any return shipping cost. This applies regardless of the 30-day window and does not affect your statutory rights under the UK Consumer Rights Act 2015, the EU consumer directives, or the Australian Consumer Law, as applicable to you.

6. Personalised or engraved pieces

At present our pieces are not personalised. Should we offer personalised or engraved pieces in future, those specific items may be exempt from change-of-mind returns under consumer law, because they are made uniquely for you. This will always be made clear at the point of purchase. Your rights in respect of faulty personalised pieces are unaffected.

7. How to return

Email info@sikamsatelier.com with your order number and let us know whether you'd like a refund or an exchange.
We'll reply with return instructions and the return address.
Pack the piece securely in its original packaging, including the certificate and maker's note.
Send it back within your 30-day window. For change-of-mind returns you cover return shipping; for faulty items, we do.

8. Refunds

Once we have received and inspected your return, we will refund the price of the piece to your original payment method within 14 days. For change-of-mind returns, we refund the original standard delivery cost where required by law; any express or premium shipping upgrade is not refunded. We may reduce a refund to reflect any loss in value if a piece has been handled more than necessary to establish its nature and characteristics.

9. Your statutory rights

Nothing in this policy affects your statutory rights as a consumer. In Australia, our pieces come with guarantees that cannot be excluded under the Australian Consumer Law; you are entitled to a replacement or refund for a major failure. In the UK and EU, you keep all rights under applicable consumer law.