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Shipping

SIKAMS · Last updated August 2026

Every piece is made to order and shipped worldwide with tracked express delivery. This policy explains when your order ships, where we deliver, what it costs, and how duties and taxes are handled.

1. Two-part timeline: crafting, then delivery

Because each SIKAMS piece is crafted for you after you order, there are two parts to the timeline:

Crafting — most pieces are hand-finished in our Bali atelier in around 2–3 weeks.
Delivery — once ready, your piece ships with tracked DHL Express, usually 3–6 working days to the UK and Australia, and a little longer for some destinations.

You will receive tracking as soon as your piece is on its way. All timescales are estimates; occasionally crafting or delivery takes a little longer, and we will keep you informed.

2. Where we ship

We currently ship to the United Kingdom, Australia, Ireland, New Zealand, and across the European Union. If your country is not shown at checkout, email us at info@sikamsatelier.com — we may still be able to arrange delivery.

3. Shipping costs & free shipping

Shipping costs are calculated and shown at checkout before you pay, in the currency of your selected market. Orders above a set value qualify for free shipping; the threshold and your progress towards it are shown in your cart.

4. Duties & taxes

For the UK and EU, applicable VAT is included in the price shown. For destinations where import duties or taxes apply, we show these at checkout where possible so there are no surprises on delivery. Where duties are collected by the carrier on delivery instead, this will be made clear; you are responsible for any such charges unless stated otherwise at checkout.

5. Tracking & delivery

Every order ships tracked. Please make sure your delivery address is correct at checkout — we cannot be responsible for delays or losses caused by an incorrect address. If a parcel is shown as delivered but you have not received it, contact us and we will help investigate with the carrier.

6. Risk & ownership

Risk in your piece passes to you on delivery. If a piece is damaged in transit, contact us promptly and we will put it right under our Returns & Refunds Policy.